Frequently Asked Questions

Q: I have been harmed by a licensee. How do I make a complaint? Will anything be done?

A: You may call our office and speak to the Complaints Department; we investigate all complaints. Depending upon the amount and type of information obtained in the investigation, resolution by the Board to the licensee may be a civil penalty, educational requirements, a letter of concern, or dismissal, among other options. The Board does not award damages. Copies of complaint forms and additional information are available on this site under "Filing a Complaint."

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Q: I am coming from another state or country. How do I become licensed in Arizona?

A: Licensure in Arizona may be accomplished in two ways - through license-for-license or examination. The application for reciprocity and an explanation of licensure requirements are available on this site under "Forms."

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Q: What is a Status Report, and why do I keep receiving them every month?

A: The Agency is required by law to send a Status Report every month on any unsatisfactory grade received during an inspection until the Board has taken action on the complaint. The report tells you that the reason for which your salon received an unsatisfactory grade is still open and ongoing. You will be notified of developments and any appearances you must make.

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Q: As a consumer, what do I look for upon entering a salon?

A: Look for and answer these questions:

• Is a salon license posted?

• Is a personal license posted for the person doing your services?

• Is the salon clean with no hair left on the floor, surfaces clean, towels and implements stored in covered containers?

• Are implements taken from a covered, clean container?

Ensure that partially used product is not returned to a master container.

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Q: May I, as a licensed person, do mobile services?

A: Yes, under these guidelines: You must work from a licensed salon, operate as an extension of the salon, use the same name and ownership as the salon. Bookings are made through the salon with addresses of the locations where you will be performing services clearly listed. Your license is posted at the salon, and you carry with you to the remote locations a copy of the salon license and your personal license. Equipment must be disinfected before use and stored as specified in R4-10-112.

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